EBSQ Data Center Outage

If you visited EBSQ this afternoon (6 March 2013) you might have noticed things were sluggish, then spotty, then completely down. We’ve discovered the problem isn’t on our end, but rather at our Data Center, where their network is completely down. They’re working to correct the problem now.  Thanks for your patience!

 

10pm EST The good news is that the problem has been diagnosed by the good folks at our data center. The bad news is that the replacement part the data center needs to get their customers (including EBSQ) back online will not be available until tomorrow morning.  It’s been a long frustrating day, and we appreciate that a solution is on its way.

Thanks  for hanging in there, folks. Once we’re back up, we’re looking forward to seeing all of the new art created during our rather unexpected downtime!

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Update on EBSQ Downtime

I am pleased to announce that the data recovery effort is complete! We’re now working to put everything back together again and making sure everything more or less works, then getting our new server (currently in our office) to our new LOCAL data center.  We anticipate being back online by 9 October 2011 if all goes to plan. I want to thank everyone for their patience during this arduous process. We cannot wait to be back online and seeing what you all were up to creatively during the downtime.

Oh–one more note of interest: EBSQ email is now back online, so I’ve personally been trying to sort through 11 days of mail for the 4 different email addresses I help to manage.  We’ll get responses to those of you who wrote as soon as we can.

Huge cheers!

-Amie

Some updates for the week

We’re nearing the end of the data recovery process and hope to be back online within the next 48 hours.   We’ll update if/when that ETA changes.

In the interim, many of you have last month’s exhibits as well as October’s on the brain. Here’s what’s happening with these.

If you missed seeing the notice on our temporary homepage or our Facebook feed,  all September exhibits have been extended through mid-October.

Shows on tap for October are:

Think Pink, our annual Susan G Komen fundraiser. All entries must have a significant amount of pink the the composition. There’s a $10 entry fee per piece, payable to SGK. We’ll get the details on how to pay your entry fee soon.

Our annual Pet Portrait Swap is happening this month. Looking for a partner? Let us know in the comments to this post, or leave a note on our Facebook wall.

This month’s Flower of the Month is members of the gourd family, Cucurbitaceae. As you might have guessed based upon the name, cucumbers and zucchini are also welcome.

We’re postponing our juried Norse Mythology exhibit until 2012, likely January. More details will be forthcoming.

And lastly on a personal note, I miss you guys. I can’t wait to have us back up and running again and see all of the art that happened in the past week.

Thanks for your patience.  We know this past week has been a major inconvenience.

-Amie

Experiencing downtime (updated)

A few of our servers appear to be down. We’re looking into why now with our ISP. We hope to be back up and running shortly. Thanks for your patience!

Updated 1:29pm EDT: We’re dealing with 2 drive failures. Our data center is troubleshooting now and hope to have us back online shortly. We apologize for the inconvenience!

Updated 6:33pm EDT: We’re in data recovery mode. This will likely be a time-consuming process since we’re dealing with several hundred thousand images files. We’ll update as soon as we have more information available. Thank you for your patience during this outage.

Wednesday’s bug report

We’ve been working around the clock to correct the most urgent issues. Namely, IE browser compatibility issues and getting ALL of the tools current tools (uploading, sorting, COAs, & templates) working for ALL of our customers. Once this is done, we’ll start working on getting other tools back online (counters, stats, etc) and other individual technical issues.

We know this is rather poor timing since all of you are gearing up for the holiday season. We’re truly sorry for the inconvenience we know this is causing you. It’s my sincere hope to make this right for each and every one of you as soon as possible.

In the interim, hang in there, kids! And please, give Firefox, Safari, Chrome, or Opera a try. (Pretty please!)

I’ll report back as soon as there’s news. And now, back to the grindstone I go!

-Amie

Evening bug report

Well, today wasn’t exactly the launch day we’ve been dreaming of for months. A lot of the things that worked in development simply aren’t working as expected when hit with a ton of traffic and real users. Most notable of the issues is that pretty much every single site feature that queries our database is broken in Internet Explorer (IE). We’re working on resolving those issues so there’s smooth sailing across all browser platforms. In the interim, might we suggest giving Chrome, Firefox, or Opera a try?

Uploads and new COA creation still isn’t available. Trust me when I say that’s our top priority. We are literally nothing without your art! Templates do seem to be working in some browsers, but not in others.

Stats and counters are still on the waiting list. They’ll be coming after the more pressing tech issues have been addressed.

I’m not going to lie, it’s been a long, hard, miserable day, and I totally feel the same frustrations you all do. But the silver lining (for me, anyhow)  is that I got to interact with so many of you, including people I haven’t heard from in ages (hi!)  here in our blog, on the forums, via twitter, via email, and even on my personal facebook page! Thank you for the good feedback. And the bad! We hear you, and when all of the kinks are worked out, we’re going to have an even better site thanks to each and every one of you.

-Amie