Morning bug report

In case you missed it, we relaunched last night! It’s been a big bug extermination fest since then. I don’t think even we here at EBSQ fully appreciated how many moving parts we have until we started tracking down issues we didn’t realize would be a problem.  Here’s a list of what we’re working on as known issues:

Counters are still counting, but can’t be deleted or cleared just yet. You can find them here:

http://www.ebsqart.com/CounterManage.asp

We are aware AOTD did not go out quite as we expected. Those issues were addressed last night and everything should go out as planned tomorrow.

We’ve gotten email inquiries regarding stats. This feature isn’t live yet but will be available again soon.

We’re aware EBSQ logos in existing templates aren’t showing up yet. That will be fixed later today.

Search still seems to be pointing to the development server’s database. That will also be fixed later today.

Some members appear to be missing artist statements; we’re looking into why now.

Some members have mentioned their ArtCase is loading very slowly or getting stuck. We’re also looking into that issue.

Do you have a bug you’d like to report? Please do so in our Tech Support Forum so we can easily keep track of all of the issues in one centralized place.

Thank you all for your patience with this process. Hopefully we’ll get over the early speedbumps soon and get back to some smooth sailing.

-Amie

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EBSQ Server Migration and Support Holiday Hours

Merry Christmas from EBSQ!
Two little reindeer (EBSQ kiddos Abbey & Liam) wish you a very Merry Christmas!

EBSQ will be migrating to shiny new servers on Saturday, 26 December 2009 starting at Noon Eastern Standard Time. The current estimated total downtime is between 1 & 2 hours. We picked a weekend we hoped you all would have other plans, so hopefully we chose well! You can stay posted on our progress by following us on Twitter: http://twitter.com/EBSQ

And one more service-related note: Customer Service  and Tech Support will be limited on Christmas Eve and closed on Christmas Day so our staff can spend the day with their families (and try not to eat all of the Christmas cookies!). If you have a general question, you’re always welcome to stop by our member forums. It’s likely some clueful person will be about to help if they can!

From all of us here at EBSQ, we wish you a safe and Happy Holiday Season and an Artful New Year!

-Amie, Bill, Melissa, Kris Jean, & Natasha