PayPal Subscriptions technical issue impacts new and existing EBSQ customers

EBSQ has been fortunate to have had a great partner in PayPal, which has enabled us to offer subscription plans for our members since 2002. Unfortunately, PayPal is currently experiencing serious technical issues with their subscription mechanisms.

How does this affect you?

If you’re someone whose account recently expired or a new customer who wants to upgrade to a paid artist account, you’re not going to be able to do so. If you try to create a subscription, you’ll receive an error page saying your last transaction cannot be completed. There’s a good chance you were billed despite this failure. If this is the case, please contact info@ebsqart.com. We’ll get your account upgraded (or updated if you’re renewing) manually on our end. It’s very important that you contact us since part of the glitch is that PayPal’s automated notices to us aren’t being triggered because the subscription creation failed.

If you’re an existing customers who is trying to re-activate a lapsed account, or if you account is just about to expire and you already have a lapsed subscription, please drop us a line. We’re adding grace time to everyone’s end-dates to ensure you’re able to renew without a lapse of service on our end.

The folks at PayPal have assured us that this is a top-priority technical issue. We’ll update this post as soon as we learn more. Thanks for your patience–and continued patronage!

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If your monthly dues renewal date was 4/8/2009

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A few of our members reported being double billed for this month. We have just learned from PayPal that they were actually billed twice because their system failed to bill them for their March subscription payments. If you were among these members, we apologize for the concern and any inconvenience this may have caused.

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How to add a PayPal button to your EBSQ Art Portfolio

by guest contributor Torrie Smiley

First, let me warn you~  I have had no formal computer training.   There is no computer lingo in the instructions and lots of pictures!

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Listing from EBSQart.com Gallery

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Upload/Edit Art Case

You can add a PayPal button through editing your item or when you initially add your item to your Art Case.

Fill in the appropriate information for your listing.  I like to include a brief description about the composition, the specifics regarding materials used, and the purchasing and shipping details.  I separate these paragraphs with the funny symbol

This tells the computer to insert a space between the paragraphs.  I also use the curly-cue at the upper left of the keyboard and stars to separate different sections of the listing.  If you notice at the end of the listing after the PayPal button, I have included an EBSQ counter so I can watch the views of the listing.

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Select the tab for Merchant Services

Under Create Buttons in the center left column, select/click Buy Now

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You are now ready to create your PayPal button!

Fill in Item name.  I enter the title of my painting and the size.  Just to the right, I enter the painting name in the Item ID box.

Now, fill in the Price for your item.

Continuing down the page……

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Next, enter your Shipping.  In my listings, I use a flat shipping fee that I enter by selecting Use Specific amount.

~~Don’t be frightened by the “pop-up” shipping information, just click it off if it does not apply to you~~~ (I always click it off)

You have now completed the basic information for a PayPal button and can select the Create Button.

(There are other options on this page that don’t pertain to me…but may to you; fill out these areas if you need them included with your PayPal information.)

Here is the “code” for your PayPal button:

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Select/Click on Select Code.  This will highlight all of the text in the box.  “Right click” your mouse to copy.

Now, go back to you listing in your EBSQart.com Art Case:

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Select the spot on your listing (artist statement for this piece) where you would like your PayPal button to be and “right click” and “Paste”

All done…..sort of…..

On my listings, I like everything separated out to make it easier to read on smaller computer screens.

The <p> is the symbol to add a space and I do this before I paste the PayPal code and at the end of the code to set the button apart with spaces.

Save your listing, and then check out your button on “View my Profile” public view. 

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To make sure everything works as expected, open the listing as if you were a buyer and click your new button. 

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If you were successful with your button creation, you should arrive at a log in screen to PayPal.com with your painting information at the top.

CONGRATULATIONS!

You can now sell your art directly from your gallery.  Pay attention to your emails from PayPal.  That is how you will know you have a sale!

One final note: once you DO make that sale, make sure to remove your button from your listing, or someone could try to buy the same item again!

Torrie Smiley

Have a useful hack for the EBSQ website? Drop us a line; we’d love to share it in our blog!

Like what you see here?  We hope you’ll consider leaving a comment or subscribing to one of our feeds. Never miss another cool post from EBSQ. Subscribe to EBSQ: Art Meets Blog v2.0 by Email today!

Almost afraid to ask: are you having receipt “issues” with PayPal?

Please raise your hand (via comments) if you’ve ever received multiple email notifications for a single EBSQ subscription payment receipt from PayPal. In the past two days, we’ve received reports from two members who have literally received hundreds and thinking back, I seem to recall someone else calling with the same concern that we were billing them over and over again (which we didn’t, nor are we even able to per how PayPal subscciptions work). I did have a little chat with PayPal customer support today in which they confiirmed that this is a known problem which they will now escalate since I asked so nicely (snort).

Although the problems are on PayPal’s end, I want to personally apologize to those of you who had their inboxes filled with all of these repeat notification emails.  We want to get a better idea of how bad this situation has been for all of you since we don’t send these notices and would have had no way of knowing this was happening had you not told us about it.

::braces self for impact::