EBSQ Server Migration and Support Holiday Hours

Merry Christmas from EBSQ!
Two little reindeer (EBSQ kiddos Abbey & Liam) wish you a very Merry Christmas!

EBSQ will be migrating to shiny new servers on Saturday, 26 December 2009 starting at Noon Eastern Standard Time. The current estimated total downtime is between 1 & 2 hours. We picked a weekend we hoped you all would have other plans, so hopefully we chose well! You can stay posted on our progress by following us on Twitter: http://twitter.com/EBSQ

And one more service-related note: Customer Service  and Tech Support will be limited on Christmas Eve and closed on Christmas Day so our staff can spend the day with their families (and try not to eat all of the Christmas cookies!). If you have a general question, you’re always welcome to stop by our member forums. It’s likely some clueful person will be about to help if they can!

From all of us here at EBSQ, we wish you a safe and Happy Holiday Season and an Artful New Year!

-Amie, Bill, Melissa, Kris Jean, & Natasha

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Artist Guide: Learning To Fail

2067532859_ed637523dbby Natasha Wescoat

It’s a given that anyone in business will have their ups and downs. One of the most difficult parts of the business that we must embrace with grace, is things WILL go wrong.

It’s a given that anyone in business will have their ups and downs. One of the most difficult parts of the business that we must embrace with grace, is things WILL go wrong.

Sometimes our service or product isn’t up to par, no matter how hard we work at it, no matter how much heart we put into the service, no matter how much confidence we have put in our quality.

Someone, somewhere WILL be disspointed. In fact, they will be plain pissed.

From time to time, I, myself falter in my efforts. Sometimes I miscalculate a shipment, or forget a print here or there. One time (though thankfully it’s only happened once) I managed to ship two paintings to the opposite customers. Sometimes a customer just didn’t care for the quality or expected something completely different. Sometimes I’d fail to get paperwork to clients on time or worked on custom art that was just NEVER right. Sometimes they expect you to dance in circles and jump on queue.

It’s during that time you have to take a deep breath and step away from the work.

Click here to read more of Learning To Fail . . .

Why changing @replies at Twitter is FAIL

I’ve personally been on Twitter since February 2007. And not long thereafter, I saw the business implications for Twitter and started an official Twitter account for EBSQ as well in April of the same year. We didn’t use it terribly much at first, mostly just for sharing important site updates. But as Twitter became more and more mainstream, we’ve been using it to have conversations with customers in general. We also use it as a tech support tool. Some of these customers were following us when we first conversed. Some were not.  And this hasn’t been a problem…until now.

From the official Twitter blog:

We’ve updated the Notices section of Settings to better reflect how folks are using Twitter regarding replies. Based on usage patterns and feedback, we’ve learned most people want to see when someone they follow replies to another person they follow—it’s a good way to stay in the loop. However, receiving one-sided fragments via replies sent to folks you don’t follow in your timeline is undesirable. Today’s update removes this undesirable and confusing option.

What this means in practical terms:

If you’re trying to get our attention with a question or problem and we’re not yet following you, we’ll still be able to find it (eventually) using search tools, but our response time will be seriously lagging.

If we try to reply to your questions, comments, problems, etc, and you’re not following us, you’ll have no way of knowing unless this policy changes RFN.

This impacts every single business who uses Twitter for some aspect of customer service. It hurts artists who are using Twitter to bring new fans to their work. This change is detrimental to how people meet and interact with each other on a very basic level.

If you agree that this change is “undesirable” please let us know via comment to this post. We’ll make sure The Powers That Be hear you.

Respectfully yours,

-Amie Gillingham

co-founder, EBSQ